Think loan servicing is just crunching numbers and paperwork? Think again. At BFC, we're rewriting the rules. We’re looking for a Loan Servicer who’s ready to juggle compliance, customer questions, and escrow accounts with the finesse of a circus performer (minus the juggling balls). Sure, you’ll book loans, balance GL accounts, and monitor construction loans—but you’ll also do it with the kind of care and attention that makes customers wonder why they ever banked anywhere else. If you’re detail-oriented, love a good checklist, and can handle a little chaos with a smile, we want you on our team. Join us, and let’s make loan servicing more than just a job—it’s banking, but better.

What You’ll Do

• Ensures that the bank is compliant with all regulatory and internal policies and procedures.
• May book all loans, renewals and extensions on core operating system. Processes paperwork for payments or fees. Checks back reports ensuring all loans were booked on the core system correctly. Monitors hazard insurance on collateral. Manages all aspect of escrowed funds.
• Answers telephone inquiries and assists internal and external customers with questions regarding payoffs, changes of owner, mortgage verifications, interest and payment issues and other routine loan details.
• Completes all paperwork, system maintenance, check backs, documentation, etc. timely and accurately.
• Handles change of address notifications that are strictly loan related. Balances loan-related GL accounts. Maintains required documentation and reporting for required government reporting to meet Federal and State requirements, i.e., HMDA, SBA, etc. and secondary market funding and reporting.
• Services all loans, both portfolio and secondary market ‘fixed rate’ to ensure posting of all payments, P&I, T&I, monitor delinquencies, maintain & balance escrow account, prepare and process all renewals, extensions, and modifications as well as loan participations. Disburses and monitors both commercial and residential construction loans to ensure proper documentation, lien waivers, inspections, etc. are in place and irregularities are reported to management
• Is responsible for ongoing education and training opportunities to stay abreast of current trends to ensure financial institution’s compliance with laws and regulations.
• Safeguards the customers’ trust by maintaining privacy and confidentiality.

In this role, you will need

• High School diploma
• One year of experience in an office environment
• Successful completion of in-house training program or approved outside program.
• Good understanding of financial institution policies, specifically those related to the lending function.
• Ability to prioritize, organize and perform detail oriented work.
• Good interpersonal, oral and written skills.
• Good knowledge of computers and general office equipment.
• Promotes a favorable image of the bank in all activities outside the bank.